Why can't a company like yours come up with a computer management system for the novice home computer user? Without the knowledge to properly tune or set up my computer, I need to rely on someone else to make even the simplest changes / corrections. I've gotten some great help from the Sunbelt Customer Service Team, and I trust them. Why couldn't you provide a service that would scan my computer for optimum settings for at-home use? Advising me on programs that conflict with one another, are not used or needed, are needed but missing, etc... Most of all, I like the reassurance I get by talking with a tech. simply because it is so easy to get lost and screw up something. There could be different levels of management to suit the needs of people like me who know nothing, to the more advanced users who consider themselves geeks.
Example: I have a laptop, but don't know enough about computers to set it up to share a printer. There are many good software programs out there, but I don't have enough knowledge to even know what I need or should have on my computer. I need to find a company that is willing to act as an Administrator for me.
Having a great security program mean nothing if you have an idiot user that doesn't even know what settings he should use. I don't think I'm the only idiot out here, so please look into this as a possible new resource for your company.
Editor's Note: You might want to check out the Qresolve online technical support service.
http://www.sunbeltsecuritynews.com/$SSN/090701-QResolve
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