One of the key abilities of these virtual services is that they require no infrastructure and you are making use of your service providers. You don't have to worry about installation, updates, or maintenance because that is all taken care of by them. All you really need to know is how to use your application. Google and Microsoft (recently) have introduced a wide range of applications from word processing to spreadsheets. Salesforce.com is a more sophisticated application, if you will. There are many others. The common ground is of course the Internet and using your browser as the tool to access them - software and data are stored on your provider's servers.

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